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Administration and Management in Criminal Justice: A Service Quality Approach, by Jennifer M. Allen, Rajeev Sawhney
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Emphasizing a forward-thinking approach to service quality in criminal justice, Jennifer M. Allen and Rajeev Sawhney use a service-quality lens to address administration and management concepts in the criminal justice system by identifying the stakeholders and their roles within the service delivery process. Students and criminal justice administrators will come away with an understanding of how to respond to customers (often called clients, offenders, victims, and the community) and to changing environmental factors. Readers will also learn how to better address community needs and how to respond appropriately to global and national dilemmas. The authors encourage students to consider the importance of their future role in providing high-quality and effective criminal justice services and challenge them to critique their own views on what constitutes management in this service sector.
- Sales Rank: #33048 in Books
- Brand: Allen, Jennifer M./ Sawhney, Rajeev
- Published on: 2014-06-27
- Original language: English
- Number of items: 1
- Dimensions: 9.00" h x 7.50" w x 1.00" l, .0 pounds
- Binding: Paperback
- 560 pages
Review
“I think the textbook is excellent. It is straightforward in its presentation. A major strength is its focus on critical thinking. Some of the material is dated, thus a 2nd edition is encouraged.” (Evita G. Bynum)
“This textbook is a quality resource that would be seriously considered for adoption. Its strengths include solid case studies, reference lists to encourage the students to expand their topical reading, and addition of internet resources.” (Mary Beth Finn)
“1. Price is cheaper than Stojkovic et al. 2. As well written as Stojkovic et al. 3. Provides relevant material. I will be working to persuade my colleagues to adopt this book.” (George E. Higgins)
About the Author
Jennifer M. Allen is a professor and department head of criminal justice at�the University of North Georgia. She holds a Master of Science degree in administration�and a doctorate in sociology. Prior to entering academia in 2008, she worked with�delinquent juveniles and those victimized by abuse and neglect. Dr. Allen has published�in the areas of restorative justice, juvenile delinquency and justice, youth programming,�and policing administration and ethics. She teaches courses in juvenile�justice, criminology, research methods, administration of criminal justice, family violence,�corrections, and introduction to criminal justice at the graduate and undergraduate�levels. She is also a coauthor of Juvenile Justice: A Guide to Theory, Policy, and�Practice (Sage, 2014, 8th ed.), with Steven Cox, Robert Hanser, and John Conrad.
Rajeev Sawhney is a professor at Western Illinois University (WIU) in the Department�of Management and Marketing. He holds a master’s in economics, an MBA, and a�doctorate in operations and supply chain management. Since 1999, Dr. Sawhney has�been teaching at WIU in the areas of service operations management, quality management,�strategic management, and supply chain management. During this period,�he has been inducted multiple times into Who’s Who in the World, Who’s Who Among�America’s Teachers, Who’s Who in Science and Engineering, and Who’s Who in Higher�Business Education. Dr. Sawhney has published several articles, a few of which have�appeared in the Journal of Operations Management, the leading journal in the operations�management discipline. He has also collaborated with Dr. Michiel R. Leenders�in designing the Business Condition Index for the Purchasing Managers Association�of Canada, which is now published monthly by leading Canadian newspapers.�Dr. Sawhney serves as a consultant/researcher to Fortune 500 companies and nonprofit�organizations. During this tenure, he has traveled extensively within and outside�the United States, to Mexico, Canada, Asia, and Europe, to conduct workshops.�Before moving to academics, Dr. Sawhney was a director with the Industry Ministry�in India.
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